John is the Senior Vice President and Head of Personal Banking Products and Experience at BMO. Prior to BMO, John held various executive roles at RBC and Capital One. He was part of the team who built and established the Canadian Capital One business. John has also worked at Bain & Company. John’s expertise is in the areas of strategy, product and P&L management, credit risk, marketing, analytics, team leadership and diversity and inclusion. He has been a leader in employee and student diversity resource groups for 20 years, and his work experience includes leading the New to Canada customer segment. John earned his MBA from Wharton and his HBA from the Richard Ivey School of Business.